Last Updated: August 2026
By accessing, browsing, or using this website (the “Site”) or by booking, requesting, or receiving services from Team of Roadside Service, you agree to be bound by these Terms and Conditions of Use (“Terms”), all applicable laws and regulations, and acknowledge that you are responsible for compliance with all applicable local, state, and federal laws. If you do not agree to these Terms, you must not use this Site or our services.
We reserve the right to update or revise these Terms at any time, with or without notice. Your continued use of the Site or our services after changes are posted constitutes acceptance of the revised Terms.
1. Definitions
2. Service Acceptance & Contract Formation
When a Customer books, schedules, or confirms a service request with Team of Roadside Service—whether online, by phone, text message, or email—the Customer acknowledges that they have carefully read, understood, and agreed to these Terms and Conditions.
3. Pricing & Rates Schedule
At Team of Roadside Service, we maintain full pricing transparency with no hidden fees. Service costs are determined prior to dispatch based on vehicle type, location, and difficulty. Standard rate estimates include:
Service Category |
Estimated Price Range |
Towing (per mile) |
$30 – $50 / mile |
Flatbed Towing |
$120 – $250 (varies by size/weight) |
Battery Jumpstart |
$85 – $160 |
Fuel Delivery |
$85 – $150 (varies by fuel type & location) |
Tire Change |
$95 – $180 |
Lockout Service |
$95 – $160 |
Winch Out |
$150 – $450 (varies by vehicle depth/situation) |
Storage Fees: Daily storage fees apply to any vehicle kept at our facility or partner lots. Daily storage rates are provided upon request.
4. Cancellation & Refund Policy
Plans change, and we aim to balance flexibility for our customers while protecting our working drivers. If you need to cancel or modify a request, contact us immediately so we can inform our dispatched unit.
Verification for Refunds: To process a cancellation, modification, or refund, the email address and phone number used must match the contact and payment method associated with the original booking. By confirming your booking, you authorize the charge and transaction with your card issuer under these refund terms.
5. Customer Verification & Documentation Requirements
To protect vehicle owners and prevent fraudulent service calls, the Customer must provide and verify the following prior to or at the time of service rendering:
The Customer agrees to defend, indemnify, and hold harmless Team of Roadside Service against any third-party claims or disputes arising from unauthorized service requests or ownership misrepresentations.
6. Payment Terms & Billing Rules
Unless otherwise agreed upon in writing:
7. Lien Policy & Company’s Right to Hold Vehicle
To secure unpaid service charges, towing fees, and accrued storage costs, Team of Roadside Service maintains a legal lien on any vehicle towed, transported, or stored:
8. Limitation of Liability & Disclaimers
Services are carried out with professional care, but vehicles are handled at the Customer’s express direction. To the fullest extent permitted by law:
9. Privacy Policy & Data Collection
At Team of Roadside Service, we understand how important your privacy is—and we take it seriously. Whether you are a stranded motorist, fleet client, or website visitor, we are fully committed to protecting the personal information you share with us.
A. Information We Collect
We collect information you voluntarily provide when completing our website contact form, requesting emergency roadside assistance, booking a tow, or inquiring about our services:
We do not collect sensitive banking credentials, social security numbers, or unrelated personal records through our public website contact forms.
B. How We Use Your Information
We use the information you provide solely to:
Calls with our dispatch office or customer service team may be monitored or recorded for quality control, safety compliance, and training purposes.
C. Cookies & Web Analytics
Our website may use cookies or basic web analytics tools to improve navigation, remember user preferences, and optimize user experience. You can disable cookies through your browser settings without affecting your ability to use our website contact forms or submit service requests.
D. Third-Party Sharing
We do not sell, trade, or rent your personal information to outside parties. Information is only shared with essential operational partners (such as dispatched tow truck operators, payment processors, or dispatch software providers) strictly as necessary to fulfill your requested roadside services.
10. SMS Terms, Conditions & Mobile Privacy
By submitting your information through this Site or contacting us via phone, text, or email, you expressly consent to be contacted via automated/manual phone calls, email, direct mail, or SMS/text messages regarding your service request (even if listed on a Do-Not-Call registry).
11. Restrictions on Use & Proprietary Rights
All content on this Site—including text, graphics, logos, layouts, and design—is protected by applicable copyright and intellectual property laws. You agree not to:
12. Contact Information
For questions regarding these Terms and Conditions, pricing schedules, cancellation requests, or privacy practices, please contact us:
Team of Roadside Service
5429 Newcastle Ave Apt 111
Encino, CA 91316
Phone: (877) 999-2928
